In order to return merchandise, you must obtain an RMA number from our customer service department (email us at [email protected], or use our contact form).

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 14 days of receipt and you will receive a full refund, less shipping and any gift wrapping charges. Unfortunately, we do not offer refunds or exchanges for items that have already been opened or used. In “special cases” where we do authorize refunds for opened items, a 20% restocking fee will be charged.

Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

All returns must be shipped back to Perfumaze using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by Perfumaze, and for which tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to Perfumaze marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

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